Nithin Chandra S R | AI thinker | Systems builder at Microsoft

Some projects

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Defined and led platform-level experience strategy across Teams, Outlook, and Copilot, shaping foundational systems impacting millions of users.
Owned the end-to-end contact management experience across multiple surfaces, supporting 35M+ MAUs on a 20B+ record platform.
Identified large-scale data duplication as a systemic trust and usability risk, and led cross-team alignment on information architecture, workflows, and data models to resolve 1.5B duplicate contacts, unlocking cleaner and more reliable experiences across the ecosystem.
Shaping AI-driven experiences in Copilot with a focus on trust, relationship intelligence, and responsible automation.
Influenced product roadmaps and experience principles through sustained partnership with Product Management and Engineering leadership.

December 2021 - Currently

SAP

July 2019 - 2021

Led the redesign of SAP Customer Sales & Service Cloud, improving usability across core workspaces including Opportunities, Customers, Leads, and Contacts.
Redefined the Admin Space experience through workflow automation, information architecture improvements, and interaction refinements, resulting in more intuitive admin processes.
Mentored and coached junior designers, fostering a collaborative, high-quality design culture.

Ownership of product design and iconography systems, leading the creation and ongoing governance of an extensive icon hierarchy to ensure visual consistency and scalability across products.

Jan 2018 - 2019

Cerner Corporation (Oracle healthcare)

July 2019 - 2021

Established usability and accessibility evaluation standards for SMART on FHIR apps in the Cerner App Store, partnering with stakeholders to institutionalize research-driven design in regulated healthcare environments.